Help is at hand. With the Alink 24/7 helpdesk, IT support is only ever a phone call away.
Our local helpdesk is a crucial part of our exceptional IT service, and our customers rely on the 24/7 phone help to get support issues fixed quickly and easily.
When you call Alink, you get one of our qualified technicians on the phone – not an overseas call centre. The person you speak to will be friendly, professional and able to provide a clear answer.
More importantly, our technicians will not only fix the problem, but they will clearly explain how they have fixed it. This way, we are teaching you and your team the IT fundamentals that will help to prevent the same issue arising in the future.
Plus, if you have a question about third-party hardware or software, we will call the vendor on your behalf – saving you the hassle of having to do the ringing around yourself.
Whenever you’ve got an IT issue, help is only ever one phone call away.
More help via remote monitoring
Alink works hard behind the scenes to ensure that you rarely need to call the helpdesk.
We install our proprietary Agent Alink monitoring software on your server, to monitor its performance. We are automatically notified via SMS and email of any issues or critical failures, so we can fix the problem – often before you realise there was one.
Discover how we can work with you to deliver exceptional IT services.
Freecall 1800 2 ALINK or click here for our easy online form.